At NAV NIT Groups, we strive to provide our customers with the highest quality home textiles and excellent customer service. However, we understand that circumstances may arise where you need to cancel an order or request a refund. This Cancellation and Refund Policy outlines our procedures in such situations.

  • Order Cancellation

    - You may cancel your order within 24 hours of placing it, provided that the order has not been processed or shipped. To cancel your order, please contact our customer service team immediately at +91 9363 556 552 , +91 452-405-8866.
    - Orders that have already been processed or shipped cannot be canceled. In such cases, you may refer to our Return Policy for options to return the items once they have been received.

  • Refund Eligibility

    Refunds may be issued under the following circumstances:
    - You cancel your order within the specified time frame before it has been processed or shipped.
    - The items you received are damaged, defective, or significantly different from what was described on our website.
    - Your order is lost or delayed beyond a reasonable timeframe due to reasons attributable to NAV NIT Groups or our shipping partners.

  • Refund Process

    - If your order is eligible for a refund, we will process the refund within 2 days of receiving and inspecting the returned items.
    - Refunds will be issued in the original form of payment used for the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment method and financial institution.

  • Non-Refundable Items

    Certain items may not be eligible for a refund, including but not limited to:
    - Customized or personalized products made to your specifications.
    - Clearance or sale items marked as final sale.
    - Items that have been used, washed, or damaged after delivery.

  • Return Shipping

    - If you are returning an item eligible for a refund due to damage, defect, or incorrect product received, NAV NIT Groups will cover the return shipping costs.
    - If you are returning an item for reasons other than damage, defect, or incorrect product received, you may be responsible for return shipping costs.

  • Contact Us

    - If you have any questions or concerns about our Cancellation and Refund Policy, or if you need assistance with canceling an order or initiating a refund, please contact our customer service team at +91 9363 556 552 , +91 452-405-8866.

We appreciate your business and aim to make your shopping experience with NAV NIT Groups as smooth and enjoyable as possible.